Committed to keePIng your trust
We handle all personal information within the company with utmost responsibility, in compliance with Australian privacy laws.
WHAT INFORMATION DO WE COLLECT?
The information we collect may include, but is not limited solely to, your name, job title, business name, address, delivery address, phone number and e-mail address.
WHY INFORMATION IS COLLECTED
We collect information needed to deliver products and services to you, to complete transactions on your behalf and to allow us to understand your preferences and requirements.
Before accepting an order, we may contact you for additional information or verification.
The information collected further allows us to provide you with offers that are of more specific interest or benefit to you, helping us provide the highest possible level of service.
HOW INFORMATION IS COLLECTED
When you open a web account, we collect all details submitted in the registration process. We store your registration and ordering details so that you don’t have to provide them every time you deal with us. All personal information we collect is supplied by you and verified for our database.
SHARING YOUR INFORMATION
We may need to pass on personal details such as your name, business name and address to service providers including delivery companies, outsourced call centres, mail houses and third party fulfilment contractors.
In certain circumstances, for example if the business is sold, your information may be transferred as part of that sale. We will never use your information for purposes unrelated to the services we provide without your consent.
We may also provide data to other business partners for various purposes, such as marketing research. In this situation, only details pertaining to the direct transaction and sales of our products will be shared.
If you would like to access your personal information, please email your request via the Contact Us page or call us on 1300 369 096. We take the greatest care in securely storing your personal information to substantiate your trust in online dealings with us.
All customer information can only be accessed by experienced team members in our Account Management, Marketing, Despatch, Finance and IT Departments via strict controls and procedures.
OUR POLICY FOR USING WEB ANALYTICS
Our website uses Google Analytics. This is a tool that helps us analyse how visitors use our website. Google Analytics uses “cookies” which collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by these cookies, including IP addresses, are transmitted to Google. These information become the basis of our website visitors’ evaluation and the compilation of statistical reports on our website’s activity.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
HANDLING OF CUSTOMER INFORMATION
We do not collect personal information when you visit our website unless you fill out a web or enquiry form or otherwise register with us.
When you place an order, you will be asked for the following personal information: your name, e-mail address, billing address, shipping address, phone number and any specific delivery instructions. We may share this information with third parties which are involved in the processing of your order – for example, the financial institution that issued your credit card and the shipping carrier that will deliver your order.
We will not share, sell, rent or otherwise provide your personal information to any third party without your permission.
When you submit feedback or questions via e-mail, or contact us for information about our website, we will request your name and e-mail address. We use this information only to respond to your inquiries and provide updated product information where necessary.
If you enter a company-specific contest or other promotional feature, we may require your name, address, and e-mail address to assist us in managing the contest and notifying winners. We may also ask for other information to enable us to improve our website or to send you special offers.
Our website contains contain links to other websites that are not under our direct control. These websites may have their own privacy policies. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. Access to such linked websites is at your own risk.
By default, all web server log files capture IP addresses. We may use your IP address to help diagnose problems with our server, administer our website and to track web usage. This information is used internally and is never shared outside the company.
Further information regarding privacy legislation is available from the Australian Government website.